Since accidents don’t happen during business hours, so can’t their claims. Having an insurance chatbot ensures that every question and claim gets a response in real time. A conversational AI can hold conversations, determine the customer’s intent, offer product recommendations, initiate quote and even answer follow-up questions. There is little differentiation between coverage, pricing and policies. Customer service is now a core differentiator that providers need to leverage in order to build long-term relationships and deepend revenue. With the lifetime value of policyholders so high, and acquisition costs also sky-high, keeping current customers happy with stellar customer service is an easy way to reduce churn. When a policyholder needs to…

But in recent years, as neural networks, also known as connectionist AI, gained traction, symbolic AI has fallen by the wayside. Each approach—symbolic, connectionist, and behavior-based—has advantages, but has been criticized by the other approaches. Symbolic AI has been criticized as disembodied, liable to the qualification problem, and poor in handling the perceptual problems where deep learning excels. I no longer use frames, preferring the use of off the shelf graph databases that we will cover in a later chapter. MiniZinc provides a feature called “Annotations”, which allows the user to specify additional information to the solver, as the way to search for solutions, or setting the maximum time for…

The pressure on ITSM teams has increased dramatically with the widespread adoption of remote work. Greater reliance on cloud-based applications and virtual desktops also multiplied their scope of work. To enhance your ITSM capabilities we recommend looking at comprehensive solutions such as ServiceNow, rather than standalone RPA tools. ServiceNow comes with an array of native digital process automation capabilities, low/no-code tools, as well as the ability to add custom process automation for company-specific workflows. Scripted automation of simple, repetitive, tasks, requiring data and/or UI manipulations. For instance, the chatbot should be taught how to respond to any questions a consumer might have about a good or service that it is meant…